Pertamina Bikin Ngobrol dengan BUMN Energi Jadi Lebih Gampang

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1.1. Pertamina Goes Digital: Enhancing Customer Service

Pertamina Goes Digital: Enhancing Customer Service

In a move to provide better and faster service, PT Pertamina (Persero) has announced a significant upgrade to its customer support system. The state-owned energy company has successfully implemented an omni-channel Pertamina Call Center (PCC) 135, designed to streamline communication and information access for the public.

According to Vice President Corporate Communication Pertamina, Fadjar Djoko Santoso, this digital transformation is a testament to Pertamina's commitment to transparency and accessibility. "Digitalization is key for us to provide quicker, easier, and more efficient services to our customers and the general public," Fadjar stated.

The new omni-channel system integrates various communication channels, including phone, email, social media, and public information services, into a single platform. This allows customers to reach out to Pertamina through their preferred method. To ensure seamless service, Pertamina has also invested in training its agents to provide prompt, accurate, and friendly assistance.

Beyond improving customer satisfaction, this digital initiative aligns with Pertamina's broader goal of achieving net-zero emissions by 2060. By streamlining operations and enhancing communication, the company is taking a significant step towards sustainable development.

"The benefits to the public are our top priority," said Fadjar, emphasizing the value of easy access to information and the added convenience it brings to Pertamina's customers.